At VOKUL, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help with easy returns and refunds.
Return Eligibility
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You may request a return within 30 days of receiving your order.
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Items must be unused, unassembled, and in their original packaging.
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Proof of purchase (such as your order number or receipt) is required.
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Returns that do not meet these conditions may not be accepted.
How to Start a Return
To initiate a return, please contact our customer service team at [email protected].
Please include the following details in your email:
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Order number
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Reason for return
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Photos or videos (if applicable)
Our team will review your request and provide you with detailed instructions for the return process.
Refund Process
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–7 business days.
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Please note that shipping fees are non-refundable unless the return is due to a VOKUL error (e.g., wrong or defective item).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery with photos or videos of the issue. We will work quickly to send a replacement or offer a suitable solution.
Non-Returnable Items
Certain items cannot be returned, such as:
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Gift cards
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Clearance or final sale items
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Products showing signs of use or damage not caused by shipping or manufacturing defects
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
📧 [email protected]